If you have connected to your host/participant successfully in a session, but one person's camera feed is black, that person's camera may not have started correctly.
Check first:
- The correct camera is selected within the video app settings.
- The video app was given permission to access the camera.
- No other program on that person's computer is currently using the camera.
- You have already tried uninstalling your built-in camera driver and restarting your computer to reinstall the built-in camera driver.
While it's generally preferable to keep a driver specifically made for your camera, you can try having your computer use a generic Windows driver to increase compatibility with videoconferencing programs.
1. End your session.
2. Click into the search bar in the lower left-hand corner of your screen to search your files and folders. Search for "Device Manager" and then click on the name in the search results.
![Search bar](../../Resource/Permanent/Screencap/00/0000/000000/00000001/Screencap-136-013_EF21D11C8BB7A24E8688F206B6254D8B30E731A92AB1219212BE067067E01C20.png)
3. Click on the arrow next to "Imaging Devices" to expand the menu. (If that section is not visible, check "Sound, video and game controllers".) Right-click on the current driver used for your camera, and select "Properties".
![Properties for camera driver](../../Resource/Permanent/Screencap/00/0000/000000/00000002/Screencap-214-013_2A2A3E88B2193ADB057F2EC096F4B750B36E81126505A4372947F49CDD946BFA.png)
4. At the top, click on the tab "Driver" and then the button "Update Driver".
![Update Driver option](../../Resource/Permanent/Screencap/00/0000/000000/00000002/Screencap-214-014_F7ABDF93292ADDABCFFB90E169B40E426A4E36A5FEF2171FD5262F02153238C9.png)
5. Click on "Browse my computer for driver software".
![Browse my computer for driver software](../../Resource/Permanent/Screencap/00/0000/000000/00000002/Screencap-214-016_14D9C332DA4F155CE29F53D21047C487CF7F04A5BB2F0E6C6438A94CB9A4E8EA.png)
6. Click on "Let me pick from a list of available drivers on my computer".
![Let me pick](../../Resource/Permanent/Screencap/00/0000/000000/00000002/Screencap-214-017_8CA886FC74D9C3476D09119526BD482F487E8A5CD7A746CF35ACF7429166B1DA.png)
7. Select "USB Video Device" and click "Next".
- If you do not see "USB Video Device", you may need to uncheck the box next to "Show compatible hardware". Search for "Microsoft" in the list of manufacturers, and select it.
![All drivers](../../Resource/Permanent/Screencap/00/0000/000000/00000002/Screencap-214-022_1EE02C8AA28F75007F13FDA0EC24E1188815C6B3A8FFD6E89827AB02919FEA98.png)
8. A message should confirm if the update was successful. Try entering your session again.
![Success confirmation](../../Resource/Permanent/Screencap/00/0000/000000/00000002/Screencap-214-023_7EDD838C45D23935DD19D0B101C9B449C81A4F33F9C840D2214F2CEDC1A3F575.png)
This article was last reviewed by our Support team on August 31, 2023.